- What is UptiiQ?
UptiiQ is a service that simplifies publishing video to your social media accounts. Rather than upload individually to each of your accounts, you upload once to UptiiQ and we take it from there. No need to memorize all those settings on your phone and in your account preferences that make your video look as good as it possibly can.
- What’s the backstory?
We’re superheroes who want to make the world safe for cute cat videos.
More seriously, we’re geeks who have come up with some great video encoding technology. We’ve even gotten a bunch of patents on our video IP. As we optimized our technology and deployed it in the cloud we discovered that videos created in the UptiiQ cloud looked better on YouTube than videos uploaded directly from our iPhones’ camera rolls.
- You mean you have access to my Facebook, Twitter, Vimeo and YouTube accounts?
- Which social media platforms do you support?
We publish to YouTube, Facebook, Twitter and Vimeo. We will add more networks in the future. Please let us know which networks you would like us to add.
- Every network has different rules. What if my video can’t be posted to the network I select?
Each social media platform limits what can be posted. There are limits on the length of your video and on the file size of the video you upload. UptiiQ verifies your file can be posted before the upload begins. You are alerted if it can’t be posted to your selected network(s), and you’ll be offered the option of having the video truncated at a network’s limit or canceling the upload.
Due to the relatively small size of mobile video files compared to dedicated cameras, you are highly unlikely to encounter a file size limit on your chosen network(s) without first encountering the length limit. We’ve listed the length and file size limits of networks we support below.
- Twitter – 2:20 (140 seconds) / 512 MB
- Facebook – 2:00 (120 seconds) / 4 GB
- YouTube – 15 minutes (for unverified accounts, but it’s super easy to get verified)
- Vimeo – limited based on your plan
- How does the unlimited subscription work?
When you purchase an unlimited subscription, you are able to upload an unlimited number of minutes for the month. The subscription will renew each month until you cancel it. Your subscription will be active for 30 days even if you cancel part way through. Once the subscription end date occurs, your account will be downgraded to the free account and you will receive your free 10 minutes for the month.
- What if I have forever minutes and purchase the unlimited subscription?
If you have forever minutes on your account when you purchase an unlimited subscription, those minutes will remain on your account. If you choose to cancel your unlimited subscription then you will be downgraded to a free account and your forever minutes will be there waiting for you.
- Then what’s the catch with the Free accounts?
There’s no catch. We think you’ll find UptiiQ indispensable. We offer unlimited minutes per month if your free minutes are not enough and will be coming out with many cool new features in the upcoming months.
- What do you mean by Forever Minutes?
The monthly minutes you receive expire each month, but you can continue posting until your account gets replenished by purchasing additional minutes. Forever Minutes remain in your plan until you use them. We help you hold on to your Forever Minutes by always drawing from your monthly minutes before drawing from your Forever Minutes.
No Forever Minutes are consumed before your monthly allotted minutes have been completely spent. We treat the UptiiQ community the way we want to be treated.
- How are my minutes used calculated?
Your minutes balance is decreased only by the length of the video uploaded to UptiiQ – no matter how many sites you publish it on. And we decrease your monthly allotted minutes prior to decreasing your banked Forever Minutes.
- What do I need to post to YouTube?
The easiest way to get set up on YouTube is to first create a google account.
Once you have your new account go to www.youtube.com and log in with this new account.
Select My Channel from the menu on the left and choose a name for your channel. You can now post videos to YouTube from UptiiQ!
- I cannot choose who can view my video on Vimeo
UptiiQ will post your video to Vimeo and depending on your plan will allow you to set permissions such as allow Only people you choose or Only people with a private link. For these privacy settings, you will need to still use Vimeo to add in the people or to access the private link, etc.
- I don’t see my Facebook page or group listed
Facebook only allows apps to post to pages that you manage or groups that are open or that you administer. Wish we could show everything but unfortunately you’ll have to talk to Facebook to change this.
- I can’t seem to upload my watermark
UptiiQ allows you to upload an image saved as type .PNG or JPEG. The best resolution for your image is 640×360.
- Cannot Post to Public for Facebook
During sign up you set the maximum allowable permission for UptiiQ to post on your behalf. If you did not choose Public then you will not be able to post to public directly from UptiiQ. To adjust this go to your Facebook app and choose Settings -> Apps.
Adjust App visibility and post audience to Public. This does not mean you have to post everything to Public but you have a ability to.
- Cannot Post to Facebook
During sign up you need to give UptiiQ access to your facebook profile and also need to allow UptiiQ to post on your behalf. If you are not sure if you allowed access for posting then you can go to Settings -> App in your Facebook app and edit UptiiQ app.
Find the section thathas THIS APP CAN:
and click on the ability for UptiiQ to post on your behalf.
- Your account is blocked message shown when you try to log in.
You may have inadvertently clicked on the deactivate button. Contact support below or send an email directly to email@example.com
- I don’t see videos from my camera roll.
Confirm you have allowed UptiiQ to access the Photos library. No videos will be shown if you haven’t done this. Allow access by going to your phone’s settings, choose UptiiQ and then give access to Photos.
- My video is taking a long time to upload.
UptiiQ uploads the original video from your phone without compressing it first. This means that it will look the best it ever could on your social sites but will take longer to upload. To make the upload go as quick as possible upload your video over a WiFi connection.
- I signed up but have not received a confirmation email.
Try to log in with the email you signed up with. It is possible you spelled the address wrong. If you did, you will receive a message that the email is not found. In this case sign up again with the correct email address.
- Please check your internet connection message.
First make sure you are connected to WiFi or cellular service.
If you are not connected to WiFi then:
- In UptiiQ select settings (gear in the lower right) and verify the setting “Only WiFi Uploads” is set to off.
- In your phone settings make sure cellular data is turned on for UptiiQ. Go to the phone settings, find UptiiQ and check Cellular Data is on.
- Why doesn’t my text from YouTube or Facebook get populated into Twitter?
As Twitter has a 140 character limit we do not auto-populate the text for you.
- Only WiFi uploads set but you are not connected to WiFi. Check your settings!
In UptiiQ select settings (gear on lower right in the app) and change Only WiFi uploads to off.